*This policy is for online orders only.
*Please visit our FAQ for more information.
Delivery and Processing
We strive to provide timely delivery of all our products:
- Orders are processed within 1-3 days after their purchase
- Orders are shipped within 1 day after processing
- Orders are delivered within 3-5 days after shipping
- We do not currently offer weekend delivery
- International customers are responsible for import fee costs
- For further questions, please contact us at sales@dolcevitamen.com
Returns and Refunds
We take purchase returns very seriously to ensure the best experience for our customers:
- Returns must be requested within 7 days of the item's delivery
- Returned items must be in their original and unworn condition
- Returned items must include their original packing slip
- Returned items must include their original labels
- Returned items must be shipped within 3 days of receiving their return label
- In-store returns require the original proof of purchase
- Request a return at sales@dolcevitamen.com
Exchanges
Exchanges are available for different variations of the same item:
- Exchanges must be requested within 7 days of the item's delivery
- Exchanged items must be in their original and unworn condition
- Exchanged items must include their original packing slip
- Exchanged items must include their original labels
- Exchanged items must be shipped within 3 days of receiving their return label
- Request an exchange at sales@dolcevitamen.com